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Toomuc Valley Store
Eureka! Beads Returns Policy Eureka! Beads Returns Policy
If you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund.  Sale items cannot be refunded or exchanged. Unfortunately we cannot refund freight charges on delivery and return of goods. Please note that a 25% restocking fee applies to 'change of mind' returns.

GOODS DAMAGED IN TRANSIT

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

METHOD OF REFUNDS

Eureka! Beads will refund to your credit card, or (if you paid via direct deposit) deposit the money straight back into your bank account. Alternatively, we can give you a store credit.

HOW TO MAKE A RETURN

Before making a return, please email us so we can try to sort out the problem. If we cannot sort out the problem, all we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and receipt.

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.

Personal Details
Name:
Business Name:
Street Address:
Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________

Product Details
Returned Item:
Re-Order Code # :
Order # :
Order Date:
Reason for return:
(note that a 25% restocking fee applies to 'change of mind' returns)

What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card/deposit money back into my account
Continue

Eureka! Beads
The largest selection of beads under the Southern Cross!
222 Toomuc Valley Road, Toomuc Valley via Pakenham, Victoria, Australia 3810
Only 45 minutes from Melbourne, Victoria, Australia
Email: info@eurekabeads.com.au
Phone: +61 3 59411671    Fax: +61 3 59415158
Open 7 days a week, 10am-5pm

We accept bead orders over the internet, email, fax or visit us.


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