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| Eureka! Beads Returns Policy |
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If
you are not satisfied with any purchases you make from this site simply return
your purchase within 14 days for a full refund. Sale items cannot be
refunded or exchanged. Unfortunately we cannot refund freight charges on delivery and return of goods. Please note that a 25% restocking fee applies to 'change of mind' returns.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.
METHOD OF REFUNDS
Eureka! Beads will refund to your credit card, or (if you paid via direct deposit) deposit the money straight back into your bank account. Alternatively, we can give you a store credit.
HOW TO MAKE A RETURN
Before making a return, please email us so
we can try to sort out the problem. If we cannot sort out the problem, all we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and receipt.
RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Business Name:
Street Address:
Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Product Details
Returned Item:
Re-Order Code # :
Order # :
Order Date:
Reason for return:
(note that a 25% restocking fee applies to 'change of mind' returns)
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card/deposit money back into my account
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Eureka! Beads Toomuc Valley
Australian (Melbourne) online supplier of glass beads, findings, crystals, magnets, stringing materials, tools and free beading instructions
222 Toomuc Valley Road, Toomuc Valley via Pakenham, Victoria, Australia 3810
Only 45 minutes from Melbourne, Victoria, Australia
Email: info@eurekabeads.com.au Phone: (03) 5941 1671
Open 7 days a week, 10am-5pm
We accept bead orders over the internet, email or visit us.
Copyright © Eureka! Beads 2010, Melbourne, Australia
Crafted by ~the webmistress~ |
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